Payment Processing for Donor Web Application
Product Work
Gathered user feedback on existing donation platform, reviewed user pain points and business goals.
Collaborated with team on new UX flow to streamline incoming donations for various payment types.
Aligned stakeholders from third-party payment service team to integrate hosted payment page and conducted QA.
Outcomes
Improved user satisfaction with increased payment options.
Processed 90% of ACH donations, and processed credit card payments with highest ROI.