Payment Processing for Donor Web Application

Written By Nida Rashid

Product Work

  • Gathered user feedback on existing donation platform, reviewed user pain points and business goals.

  • Collaborated with team on new UX flow to streamline incoming donations for various payment types.

  • Aligned stakeholders from third-party payment service team to integrate hosted payment page and conducted QA.

Outcomes

  • Improved user satisfaction with increased payment options.

  • Processed 90% of ACH donations, and processed credit card payments with highest ROI.

Nida Rashid
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